Episodes

Ep 97 - Secrets of Secret Shopping - June 22 Clay and Joseph discussed their recent success in creating job options and their willingness to be tested on difficult jobs. They also talked about the importance of being relatable and human in the sales business. Clay and Joseph discussed the importance of justifying prices by providing a higher level of service than competitors. They suggested learning from other companies and focusing on the customer experience, including pre-arrival steps and t...

Ep 96 - Pushing options a high season sales risk - June 21 Clay and Joseph discussed the common problem of sales teams getting complacent during high season and relying on customers' natural interest to push sales, leading to a decrease in conversions. They emphasized the importance of consistent processes and tracking data to avoid falling into this trap. Joseph and Clay discussed the importance of sticking to the process and offering six options to customers, even during times of high demand....

Ep 95 - The Action Guide to fixing your schedule Pt IV - June 20 Clay and Joseph discussed the importance of not being booked out too far in advance and how it can limit opportunities for high-paying clients. Joseph shared a personal experience where they were booked too far in advance and missed out on potential business. Clay and Joseph discussed the importance of having the right customers and improving options to establish long-term relationships. They also talked about controlling the work...

Ep 94 - The Action Guide to fixing your schedule Pt III - June 19 Clay and Joseph discussed the importance of being strict with schedules and not letting them go rampant. They also talked about the potential negative effects of overbooking and taking on last-minute calls. - Joseph and Clay discussed the negative effects of overworking on both business and personal life, including lower quality of work, strained relationships, and potential divorce. They emphasized the importance of prioritizin...

Clay and Joseph discussed various ways to get work for a business, including working with homeowners associations and calling other contractors. They also talked about maintaining a schedule and dealing with double-booking conflicts. Clay and Joseph discussed the importance of focusing on organic methods to generate leads before spending money on advertising. They also added two more activities to the list of things electricians should do to fill their schedule. Joseph discussed with Clay and ...

Ep 92 - The ACTION guide to fixing your schedule Pt 1 - June 15 Clay and Joseph had a fun conversation about various topics including their lateness, gang signs, martial arts, and scheduling. They acknowledged that they couldn't cover everything about scheduling in one episode and hinted at a possible series. - Clay and Joseph discussed various topics including their upcoming 100th episode, a recent interview with a former client, and the importance of being human and imperfect in their podcas...

Ep 91 - What is your WHY? - June 14 Joseph and Clay discussed their love for sparring and the importance of prioritizing health over watching TV or engaging in unfulfilling activities. They also talked about the significance of having a strong "why" and the value of connecting with others. - Clay and Joseph discussed the importance of having a clear goal and a big why to achieve success in business and life. They also talked about the power of visualization and how it can help manifest one's g...

Joseph and Clay discussed the importance of customer service and finding gaps in service as electricians. They also talked about the controversy of whether electricians should be allowed to take their work vans home. - Joseph and Clay discussed whether electricians should be allowed to take the company van home. They concluded that it is a privilege, not a right, and that it is important to consider the impact on the company's reputation and cost of goods sold. - Joseph and Clay discussed the ...

Episode 89 - Energy, When to pull the sale, and the Chris Voss Black Swan for Electricians Clay and Joseph discussed various topics including Wing Chun, sales techniques, KPIs, and the book "Black Swan" by Chris Voss. They also briefly talked about martial arts as a potential form of exercise. - Joseph and Clay discussed the concept of redirecting momentum in sales, using martial arts as an analogy. They emphasized the importance of being confident in your service and sales abilities and us...

The meeting notes revolve around a podcast episode titled "All Star Diagnostics" from the podcast "Electric Preneur Secrets." The hosts, Clay Neumeyer and Joseph Lucani, discuss the challenges faced by contractors during diagnostic demand calls and the importance of providing value to customers. They share a scenario of a call they attended in Greenwood Lake, where a customer reported a flickering light. Instead of simply changing the fixture, they conducted a thorough inspection and discover...

Joseph and Clay discussed various topics including the value of attending events, understanding the "why" in a job, and the idea of having monthly classes on work-life balance led by licensed therapists. They also talked about the importance of seeking understanding and how it sets them apart. - PLAY @0:02 Joseph and Clay discussed the importance of focusing on the "why" rather than the "what" when creating options for a job. They used the example of a client needing four outlets installed f...

Clay and Joseph discussed the ups and downs of being in business for yourself, including tough weeks and the importance of time management. They also talked about the benefits of being authentic and serving others. - PLAY @7:00 Clay and Joseph discussed the importance of consistent effort and self-development in business. They shared personal experiences and quotes from mentors to emphasize the significance of prioritizing training and critical success factors. - PLAY @17:11 Clay and Joseph di...

Joseph and Clay discussed the controversy of whether or not electricians should bring all their tools to the door when meeting with customers. They ultimately decided that it is better to only bring tactical tools and hide the rest to increase value and professionalism. - PLAY @0:00 Joseph and Clay discussed the importance of maintaining the law of scarcity when going to a service call by not bringing all of their tools to the door, as it communicates a sense of desperation and commitment befor...

Episode 84 Electrician Marketing Secrets Clay and Joseph discussed delaying the generator classes for two weeks to have time to create a structured lesson format for marketing fundamentals for electricians. They also planned to reach out to workshop attendees to get them on a call and offer the program. - PLAY @0:00 Clay and Joseph discussed the topic of electrician marketing secrets and the importance of properly marketing the problem that they want to solve to potential customers in order...

Joseph and Clay discussed the importance of recruiting diverse candidates in the electrician industry, including women, and shared different methods for finding and hiring the right people for the job. They also acknowledged the challenges of recruiting in today's landscape and emphasized the need for a new approach. Joseph and Clay discussed the challenges of finding and hiring qualified electricians in a changing job market, including the impact of COVID-19 and the need to look beyond the tra...

Clay and Joseph discussed the benefits of recording oneself to improve presentation skills and control how others perceive them. They also talked about the importance of positivity and inclusivity in their podcast and client interactions. - PLAY @8:00 Clay and Joseph discussed the importance of recording oneself to improve public speaking skills. They emphasized the significance of tonality, voice inflections, and body language in conveying authenticity and building trust with customers. - PLAY...

Niche Electrical Secrets Generator Class Review Joseph and Clay discussed their recent four-hour class, noting that it was a big effort but worthwhile. They reviewed the show up rates and retention, thanked everyone, and talked about their favorite nuggets from the class in preparation for their next meeting in two months. - PLAY @0:19 Joseph and Clay discussed their recent generator workshop and how emotionally draining it can be to be on live for so long. They also talked about th...

Clay and Joseph discussed their love for commercials and the value of marketing, including trend jacking and the power of advertising during the Super Bowl. Joseph also shared how his company, Patriot Electric, capitalized on the Patriots' wins to increase brand recognition. - PLAY @5:38 Clay and Joseph discussed the importance of simplifying the sales process in the electrical industry. They emphasized the need to focus on the customer's concerns and avoid overwhelming them with unnecessary in...

Clay and Joseph discussed the topic of working on holidays and the importance of being willing to offer enhanced hours to differentiate from other service providers. They also mentioned the benefits of offering a first class pass to clients who require weekend or holiday service. - PLAY @15:21 Clay and Joseph discussed the importance of establishing conditions and having a plan in place for customer service. They also talked about the value of premium service and the need for enhanced rates on ...

Clay and Joseph discussed a product called ConnectDER, which is an adapter that goes into the meter socket and allows for a legal and viable way to provide 60 amps of power without requiring an upgrade to the electrical panel. They also discussed the potential uses of ConnectDER beyond EV chargers and how it can be helpful for customers who cannot afford a full electrical system upgrade. - PLAY @21:59 Clay and Joseph discussed the different options for installing a car charger, ranging from the...

Joseph and Clay discussed various financial topics, including lines of credit, debt, and the importance of financial discipline. They also briefly mentioned a book called "Profit First" and congratulated Derek on the birth of his son. Joseph was sick but had good energy. - PLAY @0:00 Clay and Joseph discussed the importance of cash management and the Profit First method by Michael McAlliwitts. They emphasized the need to pay oneself first and allocate a percentage of profits to a separate accou...

Ep 76 - Electrician Cash Management Secrets Pt II Clay and Joseph discussed their sales process and how it helps eliminate objections. They also talked about the importance of sales for a business's survival. Clay and Joseph discussed the importance of mastering sales and increasing profitability by controlling costs and raising prices. They emphasized the need to focus on all three aspects simultaneously for maximum impact Clay, Joseph, and others discussed various ways to increase profit in...

Clay and Joseph discussed their productivity for the day, including their success in bringing in old leads and setting up follow-ups. They also talked about a lesson they taught and how they improved it for future sessions. - PLAY @0:06 Joseph and Clay were discussing a program but couldn't find it, so Joseph shared a drive link with Clay to put the program in. - PLAY @4:50 Clay and Joseph discussed various topics including money management, potential podcast topics, and upcoming meetings with...

Episode notes: Clay and Joseph discussed the importance of not living for just the weekends and the fear that holds people back from taking opportunities. They also talked about the challenges of retaining talented employees and the danger of using aggressive tactics to recruit them. - PLAY @8:22 Joseph and Clay discussed how to handle an employee who received a job offer from another company. They emphasized the importance of showing gratitude, reframing the situation, and asking open-ended q...