Episodes

The importance of being a novice in a particular field cannot be overstated, as it is a necessary step toward achieving mastery. When individuals attempt to emulate the methods of successful individuals, they often become intimidated by the novelty of the approach, which leads to fear and self-doubt. Mistakes, as counterintuitive as they may seem, are the most effective form of instruction. It is crucial to comprehend that successful individuals have a track record of failure, which is acceptabl...

We, as people, fail to take organized action consistently, and it's difficult to grow if you don't figure it out. Entrepreneurs always have a new goal that they add to their list every time they wake up, and when they fall short, they make excuses for themselves, making their list longer. This is the worst habit an electricpreneur can have. When you realize that you have a lot on your list that hasn't been accomplished, you will get overwhelmed and, as a result, will diminish your driv...

There are two types of challenging customers electricians can encounter. First are those that come to you about a particular service and say they have watched DIY YouTube Clips, Installation, and theory videos. They have the "know-it-all" attitude that can be hard to handle. There are also others that show no emotional engagement. They're not excited about the process and they just want to get the job done then move on. If they're negative, you can just deal with the negativity, but if they're ...

Sometimes, even when the electrical job is done, certain customers aren't fully satisfied with the work. They won't point this out to you, but they will think about it. This can lead to them not hiring you in the future, or worse – they may leave bad reviews online. One mistake electricians make is failing to do a follow-up. Asking whether or not the customer is happy with the work or if there’s anything else they need to be done can make all the difference. There are many ways to ove...

The electrical service industry is undeniably a competitive one. For your company to thrive, you have to be able to create options that not only help your clients but also satisfy their needs. However, this can be very challenging considering the market's competition. with many electrical service companies offering similar services, it can be challenging to stand out. So how can you create options that sit with clients and bring them to the table? To surpass this challenge, you must first ask wh...

Among the many challenges electricians face is shifting from hourly to flat rate pricing. Many customers often prefer an hourly rate since they believe this saves them money, which can be a problem if you're planning to make the switch. If you cannot develop a good plan that helps customers understand why flat rate pricing is better, they'll be hesitant to move away from the hourly rate. This leads to potential project loss, conflict with customers, and frustration on both ends. So how do you de...

For any electrician, the true test of success is not only in reaching the job site but also in how you use the time you have before arriving. Taking those 15-45 minutes to prepare yourself mentally can make all the difference between getting the job or not. Undeniably, we often spend these times in the van listening to blasted music, binging out at a gas station, lighting a cigarette, or even calling a friend to complain about work. These activities subconsciously take you away from the goal of ...

As an electrician, it's always the ultimate goal to resolve our client's electrical problems and deliver the best possible service. However, while we fix faults, we overlook their emotional needs too. We lean too much on the electrical aspect that we forget that this problem they're going through has caused stress, frustration, and even inconvenience. Failing to look at this situation at an emotional aspect can cause you to appear generic, like someone just trying to get the job done. When th...

For many electricians, ruining your process and not sticking to your script as a result of objections is a common drawback. Lacking a consistent process can damage your future work ethic and inevitably lead to degrading critiques from clients. Consequently, this will discourage them from working with you. Fortunately, there's a way to overcome this issue and that's by adopting a consistent process. Take what’s working, block what isn't, and make it your own. Take the time to evaluate your set pr...

SUMMARY KEYWORDS people, eddie, talking, business, electrical, questions, electrician, trust, call, customer, edward, fellas, big, edie, problem, life, put, company, man, asked What’s the difference between winning and losing in business? 4:45 When do you get to cash in on your equity? 7:22 How many times does an electrician go to a home that isn’t sold every year? 11:44 How to interrupt your client. 15:54 What’s the most important piece of engagement? 19:53 What is your lifetime customer va...

Nov 2, 2022 Speakers: Kent Boll, Clay Neumeyer SUMMARY KEYWORDS business, people, service, bit, clay, customers, electrician, absolutely, wife, number, contractors, life, organization, technician, big, company, talked, rise, electrical Outline Ken’s background and how he got started in business. (0:50) How he became an electrician and how he got started. (4:11) How did you find out about SGI? (10:47) How did you get involved with SGI and how did you become a member? (15:49) The first goal of...

Rise II Rise Ep1 Guillermo Castillo Tue, Nov 01, 2022 5:09PM • 1:03:03 SUMMARY KEYWORDS business, people, service, bit, clay, customers, electrician, absolutely, wife, number, contractors, life, organization, technician, big, guillermo, company, talked, rise, electrical SPEAKERS Guillermo, Clay Neumeyer Outline Don’t throw the towel in. 0:00 How he got into the business of electrical work. 1:57 What is it about Residential Service that sets it apart from everything else? 8:21 Clay’s passion f...