Episodes

Every one of us has this antagonist outside of us, and it may be anyone or anything that we naturally stand against. But it's important to understand what is the antagonist to your success and what is holding you back from reaching your goals. We all have different struggles, and it's a must to identify what these are and how to overcome them. It's also important to look at where you're going wrong in order to make the necessary changes for success. A common antagonist that's stopping electricia...

Being an electrician, you must ensure you can offer economical financing options to your customer, regardless of the level. The sad reality is that people often live from paycheck to paycheck. Your customers may not have a good financial framework that will allow them to pay for your services upfront. While you might not think this will affect you, it does. Not only do you miss out on job opportunities and establishing customer bonds, but you're also turning away from values. Remember, helping g...

At times, dealing wih certain clients can be a handful. From constantly changing their minds to expecting miracles in a matter of days, it can be difficult to remain professional and handle the situation with ease. However, one of the things that many electricians can agree to, and most likely have encountered at some point in their careers are clients asking, "This is a free quote, right?" Of course, there's no harm in asking, but when they start to bring up the question over and over again, an...

As we all know, a process is always needed to ensure a successful outcome. Having a set of steps and procedures to follow can help save time and resources. Because of this, many electricians find ways to streamline their operations and increase efficiency by creating a process for the electrical work they do, whether it's sales or service. Hiring a trainer or a coach to come in and help create a process for you and your team is one of the strategies electricians run to when it comes to improving...

"Buyer's remorse" is one of the most disenchanting things that could happen to a salesperson. You do everything right from your process, sales pitch and delivered a great presentation. Then you wait for a while for that final "YES" and in the end, they come up with all sorts of excuses. If you're in a situation where someone gets up and walks away, or they are preoccupied doing something else while talking to you, they are trying to tell you that they don't want to purchase. There are a lot ...

As an electrician, clients may test you in so many ways. They may question your work, haggle on the price, ask for additional work outside of the agreed-upon scope, or make unreasonable demands. In some cases, clients may even become confrontational, rude, or threatening, which can be particularly stressful and challenging to manage. If you don't know how to handle this situation, you might lose the job, or even get negative reviews, affecting your business overall. Undeniably, this is a usual p...

Description When customers commend you for your presentation, you may think that should count as a win. However, this is not always the case; instead, you should be trying to figure out what the customer isn't telling you. Specificity is what we need, and generalizations kill clarity. We should be focusing on three things which are: did we sell the call? Did we not sell the call? Or we couldn't get them to answer today, but we will come back to them for a final conclusion. If you're n...

One choice is no choice at all; any situation with fewer options will leave the customer feeling like there is only one choice, which becomes an ultimatum of whether or not they are going to work with you or someone else. Customers don't want to feel like they are being forced to make a choice. The goal is to not seem like a salesman with only one goal in mind. If the customer sees you as a guy trying to make a quick buck out of them and not a guy trying to help benefit the lives of customers, t...

The importance of organic lead mastery is paramount, as this is the most authentic form of relationship you can create with clients or customers. By organically building relationships, you’ll be able to understand their needs and create better solutions for them. Organic leads can develop into loyal customers who are more likely to refer your business to friends and family. As a result, it’s important to focus on creating meaningful relationships with potential prospects to generate more organic...

It's no surprise that people see recession as a drawback. They either get discouraged or make excuses to slack off. Many people tend to justify why they fail to get projects because of a recession, but think about how much you will rise above your competitors once you figure out how to improvise in these opportunities. When people lead from the heart without a process, they're likely going to get rejected and take it to a personal level, and this is a way people justify their lack of p...

The road to becoming a successful electrician is not a straight line, and you're guaranteed to face challenges and problems that will test your resolve. From tuning your craft to learning how to market your services, each step of the way requires hard work and dedication. For Joseph, the journey was no different. Time and time again, he faced problems and challenges that seemed insurmountable. Self-doubt, countless rejections, and naysayers seemed to be everywhere. And as any electrician kno...

The importance of being a novice in a particular field cannot be overstated, as it is a necessary step toward achieving mastery. When individuals attempt to emulate the methods of successful individuals, they often become intimidated by the novelty of the approach, which leads to fear and self-doubt. Mistakes, as counterintuitive as they may seem, are the most effective form of instruction. It is crucial to comprehend that successful individuals have a track record of failure, which is acceptabl...

We, as people, fail to take organized action consistently, and it's difficult to grow if you don't figure it out. Entrepreneurs always have a new goal that they add to their list every time they wake up, and when they fall short, they make excuses for themselves, making their list longer. This is the worst habit an electricpreneur can have. When you realize that you have a lot on your list that hasn't been accomplished, you will get overwhelmed and, as a result, will diminish your driv...

There are two types of challenging customers electricians can encounter. First are those that come to you about a particular service and say they have watched DIY YouTube Clips, Installation, and theory videos. They have the "know-it-all" attitude that can be hard to handle. There are also others that show no emotional engagement. They're not excited about the process and they just want to get the job done then move on. If they're negative, you can just deal with the negativity, but if they're ...

Sometimes, even when the electrical job is done, certain customers aren't fully satisfied with the work. They won't point this out to you, but they will think about it. This can lead to them not hiring you in the future, or worse – they may leave bad reviews online. One mistake electricians make is failing to do a follow-up. Asking whether or not the customer is happy with the work or if there’s anything else they need to be done can make all the difference. There are many ways to ove...

The electrical service industry is undeniably a competitive one. For your company to thrive, you have to be able to create options that not only help your clients but also satisfy their needs. However, this can be very challenging considering the market's competition. with many electrical service companies offering similar services, it can be challenging to stand out. So how can you create options that sit with clients and bring them to the table? To surpass this challenge, you must first ask wh...

Among the many challenges electricians face is shifting from hourly to flat rate pricing. Many customers often prefer an hourly rate since they believe this saves them money, which can be a problem if you're planning to make the switch. If you cannot develop a good plan that helps customers understand why flat rate pricing is better, they'll be hesitant to move away from the hourly rate. This leads to potential project loss, conflict with customers, and frustration on both ends. So how do you de...

For any electrician, the true test of success is not only in reaching the job site but also in how you use the time you have before arriving. Taking those 15-45 minutes to prepare yourself mentally can make all the difference between getting the job or not. Undeniably, we often spend these times in the van listening to blasted music, binging out at a gas station, lighting a cigarette, or even calling a friend to complain about work. These activities subconsciously take you away from the goal of ...

As an electrician, it's always the ultimate goal to resolve our client's electrical problems and deliver the best possible service. However, while we fix faults, we overlook their emotional needs too. We lean too much on the electrical aspect that we forget that this problem they're going through has caused stress, frustration, and even inconvenience. Failing to look at this situation at an emotional aspect can cause you to appear generic, like someone just trying to get the job done. When th...

For many electricians, ruining your process and not sticking to your script as a result of objections is a common drawback. Lacking a consistent process can damage your future work ethic and inevitably lead to degrading critiques from clients. Consequently, this will discourage them from working with you. Fortunately, there's a way to overcome this issue and that's by adopting a consistent process. Take what’s working, block what isn't, and make it your own. Take the time to evaluate your set pr...

SUMMARY KEYWORDS people, eddie, talking, business, electrical, questions, electrician, trust, call, customer, edward, fellas, big, edie, problem, life, put, company, man, asked What’s the difference between winning and losing in business? 4:45 When do you get to cash in on your equity? 7:22 How many times does an electrician go to a home that isn’t sold every year? 11:44 How to interrupt your client. 15:54 What’s the most important piece of engagement? 19:53 What is your lifetime customer va...

Nov 2, 2022 Speakers: Kent Boll, Clay Neumeyer SUMMARY KEYWORDS business, people, service, bit, clay, customers, electrician, absolutely, wife, number, contractors, life, organization, technician, big, company, talked, rise, electrical Outline Ken’s background and how he got started in business. (0:50) How he became an electrician and how he got started. (4:11) How did you find out about SGI? (10:47) How did you get involved with SGI and how did you become a member? (15:49) The first goal of...

Rise II Rise Ep1 Guillermo Castillo Tue, Nov 01, 2022 5:09PM • 1:03:03 SUMMARY KEYWORDS business, people, service, bit, clay, customers, electrician, absolutely, wife, number, contractors, life, organization, technician, big, guillermo, company, talked, rise, electrical SPEAKERS Guillermo, Clay Neumeyer Outline Don’t throw the towel in. 0:00 How he got into the business of electrical work. 1:57 What is it about Residential Service that sets it apart from everything else? 8:21 Clay’s passion f...