March 28, 2024

Ep 293 - Replay - Dirty Dirty Dirty words Electricians Use

Ep 293 - Replay - Dirty Dirty Dirty words Electricians Use
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Step into the world of linguistic mastery with Clay and Joe as they tackle the superstitions of their 113th episode and arm you with the verbal tools needed to electrify your client relationships and employee interactions. Discover why those seemingly harmless fillers like 'probably' and 'might', along with negating phrases such as "try," "but," and "if," could be sapping the strength from your business communications. This episode is packed with anecdotes and strategies that will have you rethinking your everyday parlance and the powerful impact it has on your electrical trade ventures.

Unravel the thread of language with us as we delve into the subtleties of professional communication - the wrong word here, an uncertain phrase there, and you might just find yourself undermining the very confidence you seek to instill. Learn how to command a room with assertive, positive language that inspires rather than detracts, and hear firsthand accounts of how a shift in dialogue can transform the perception of your services. We're peeling back the layers of linguistic habits to reveal the core principles that will make your words resonate with authority and intent.

To celebrate our milestone episode, we're not just talking about communication—we're demonstrating it, painting a picture of the common misunderstandings that can occur when "common sense" is assumed. Wrap up the journey with us as we reflect on the immeasurable power words hold in podcasting, electrician sales, and beyond. By the time you unplug from this episode, you'll be ready to wield language with the precision of a seasoned electrician handling the most intricate of circuits. Join Clay and Joe for an electrifying conversation that will empower your speech, your professionalism, and your business.

Join us LIVE 5 days a week on the Facebook Community page:

https://www.facebook.com/groups/electricpreneursecrets

And see us and our stories and wins at:

https://www.servicebyelectricians.com

00:03 - Language Impact on Electrical Sales

10:53 - Avoid Negating Words in Communication

19:15 - Importance of Common Sense in Training

29:57 - The Power of Words in Communication

39:53 - The Power of Words in Podcasting

WEBVTT

00:00:03.806 --> 00:00:05.588
hello, hello, hello.

00:00:05.588 --> 00:00:11.641
Happy friday and welcome to another episode of electricpreneur secrets, the electricians podcast.

00:00:11.641 --> 00:00:16.952
In fact, joe, I've got bad news for electricians today, bad news for us.

00:00:16.952 --> 00:00:18.001
Oh.

00:00:18.001 --> 00:00:26.310
Did you know that this is episode 113, which makes this friday the 113th?

00:00:26.310 --> 00:00:27.913
Is that a bad omen?

00:00:27.913 --> 00:00:30.455
I'm not even sure I don't know.

00:00:30.495 --> 00:00:38.406
I mean, it's a hundred times worse than a friday the 13th, technically, hey, if we were gonna fucking episode up, it's this one, let's go for it.

00:00:38.406 --> 00:00:41.256
I think I just I did it already anyways.

00:00:41.256 --> 00:00:42.340
No, we're here.

00:00:42.340 --> 00:00:49.831
Well, swearing so early, that wasn't really the power moment technically.

00:00:49.831 --> 00:00:55.064
We're here to help you master sales, simplify pricing and deliver premium level electrical service.

00:00:55.064 --> 00:00:56.207
Here's the catch.

00:00:56.207 --> 00:00:58.872
Today we're dicking around a little bit here.

00:00:58.872 --> 00:01:00.162
We had some jokes.

00:01:00.162 --> 00:01:09.168
In fact, I am your host, clay new Neumeier, also known as Chad Neumeier, and there's some jokes about that.

00:01:09.168 --> 00:01:13.652
Just before the show, actually, I asked Joe, are you not entertained?

00:01:13.652 --> 00:01:16.328
And we came up with what was that?

00:01:16.328 --> 00:01:18.165
Chatham's Maximus.

00:01:19.283 --> 00:01:21.310
So the quote is are you not entertained?

00:01:21.310 --> 00:01:27.025
And it's Maximus Decimus Meridius, but we changed it to the maximus chadamus meridius.

00:01:27.367 --> 00:01:29.475
right right, I don't want to make this about me.

00:01:29.475 --> 00:01:37.680
We've got some important stuff, but going from the pleasant peasant to now chad, the uh, where did I come up with last night?

00:01:37.680 --> 00:01:40.769
The blizzard, the blizzard, the blizzard bringer?

00:01:40.769 --> 00:01:47.061
It turns out chad's, like my angry alter ego, and chad's showing up today because guess what?

00:01:47.061 --> 00:01:55.343
We got to talk about something Dirty, dirty, dirty words for electricians, really Dead electricians use.

00:01:56.224 --> 00:02:01.082
That's true, and our trade is primarily, I think, one of the worst when it comes to swearing.

00:02:01.082 --> 00:02:02.947
I mean, we're good examples of that.

00:02:02.947 --> 00:02:13.287
But there are actual words that you're saying that you don't realize, that you're saying that are driving your clients from you and, in some situations, turning your employees against you too.

00:02:14.931 --> 00:02:15.992
Absolutely so.

00:02:15.992 --> 00:02:22.280
I just want to go ahead and take this stance right here, right now, and also say that we did get rid of all the fancy shit.

00:02:22.280 --> 00:02:23.282
This isn't planned.

00:02:23.282 --> 00:02:31.846
We're literally going to rapid fire some terms here today and talk through some things that are going to be difficult might cause you to pull the mirror a little bit and really evaluate what am I saying.

00:02:31.846 --> 00:02:33.931
Does language have power?

00:02:33.931 --> 00:02:38.644
Is it impacting my future important stuff?

00:02:38.644 --> 00:02:43.650
Do you have an example on mind right now, joe, that you want to get us started with?

00:02:44.450 --> 00:03:05.289
Yes, Okay, so I hate weak words Not that I have something specifically against weakness Like that's not what I'm trying to imply but there are some words that carry strength and communicate confidence and value, and there's other words that make your knees wiggle and you're like, oh, like this doesn't feel like a good word.

00:03:05.289 --> 00:03:11.992
Some of those words are one that do not associate you getting the job done in a way of confidence.

00:03:12.800 --> 00:03:16.169
So I'm going to say yes, I'm going to use two different examples, all right.

00:03:16.169 --> 00:03:20.652
One would be we might be able to get this done or we might.

00:03:20.652 --> 00:03:21.395
We're probably.

00:03:21.395 --> 00:03:24.163
We're probably going to be able to get it done by this date, probably.

00:03:24.163 --> 00:03:29.614
Or even better, when you have your customer that comes by and says, yeah, we'd probably make a decision.

00:03:29.614 --> 00:03:37.848
Now we hear things with blinders, unfortunately, and that's what I'm trying to bring some value to you guys today.

00:03:37.848 --> 00:03:45.122
When you put your mind in a filter, you'll hear, oh, they're probably going to make a decision, and you start nodding.

00:03:45.122 --> 00:03:49.331
You're like, yeah, that sounds good, but that's not breaking it down enough.

00:03:49.941 --> 00:03:52.248
It's not the same as making a decision, is it?

00:03:52.560 --> 00:04:05.492
Exactly Because, if I had the right price with the right amount of service delivered to the right people, why would you only probably make a decision If I had what you were looking for?

00:04:05.492 --> 00:04:08.123
Why would it only be probably?

00:04:08.123 --> 00:04:11.573
If you don't like what I have to say, why not just tell me no?

00:04:12.741 --> 00:04:14.123
And if you like what I have to say, why not?

00:04:14.163 --> 00:04:22.151
tell me yes, so we do those same things, but we tell them to our customers and that's what shoots us in the foot.

00:04:22.151 --> 00:04:23.944
So let's give another example.

00:04:23.944 --> 00:04:24.649
If you're okay with it, let's do it.

00:04:24.649 --> 00:04:24.831
The foot.

00:04:24.831 --> 00:04:25.435
So let's give another example.

00:04:25.435 --> 00:04:27.685
If you're okay with it, let's do it, all right.

00:04:27.685 --> 00:04:34.769
So let's say, you guys are walking to the panel, you're standing in front of it and you open it up and you see something.

00:04:34.769 --> 00:04:39.648
The first thing goes what is the customer going to ask?

00:04:40.889 --> 00:04:42.512
What, what do you see?

00:04:42.512 --> 00:04:42.913
What's wrong?

00:04:43.699 --> 00:04:47.100
Exactly the panic is going to come in Now.

00:04:47.100 --> 00:04:50.447
Unfortunately, this is a knee-jerk reaction for most electricians.

00:04:50.447 --> 00:04:56.245
We see a federal Pacific, we see a stab lock, we see arc busing.

00:04:56.245 --> 00:04:58.430
Whatever it is and we'll go.

00:04:58.430 --> 00:05:03.228
I'm glad I'm here, that's bad and the customer goes.

00:05:03.228 --> 00:05:04.069
Well, what is it?

00:05:04.069 --> 00:05:04.673
What's going on?

00:05:04.673 --> 00:05:09.225
And now you're forced in a situation that you don't want to be in.

00:05:09.225 --> 00:05:15.670
You may think that you're building value, but technically you're driving a wedge because what ends up?

00:05:15.689 --> 00:05:16.091
happening.

00:05:16.091 --> 00:05:17.641
Ah, glad you asked.

00:05:17.641 --> 00:05:20.103
You're stopping my monologue for a second.

00:05:20.103 --> 00:05:30.055
But the reason being is that if you present to a customer before you have prices, you do not have control of this call.

00:05:30.055 --> 00:05:31.925
Now let me explain what I mean by that.

00:05:31.925 --> 00:05:38.353
So you go to the panel, you see that one of the buses completely melted, or you see a breaker is melted to the bus.

00:05:38.353 --> 00:05:42.088
Your first thoughts are what's wrong?

00:05:42.088 --> 00:05:42.630
What's going on?

00:05:42.630 --> 00:05:45.187
Now you have a choice to make.

00:05:45.187 --> 00:05:56.805
Do you then tell the customer that there was a problem that they didn't call you to solve, or do you tell them nothing and hope that you can bring it towards the presentation?

00:05:56.805 --> 00:06:02.843
If you tell them now, you risk sounding like you're just trying to sell them something.

00:06:02.843 --> 00:06:07.413
If you don't tell them anything, you look like you're withholding information.

00:06:07.413 --> 00:06:15.387
You've just, by your knee-jerk reaction, boxed yourself into a corner that is hard to dig out of without appearing salesy.

00:06:15.387 --> 00:06:16.589
Does that make sense?

00:06:16.911 --> 00:06:18.132
Yeah, it does Interesting.

00:06:18.132 --> 00:06:20.288
Now I'm curious what's the right thing to do then.

00:06:21.281 --> 00:06:25.778
The right thing to do is to not say anything when you see a concern.

00:06:25.778 --> 00:06:33.144
Originally, you never want to tell someone there's a problem until you can also tell them there's a way they can fix it Right.

00:06:33.625 --> 00:06:35.531
Like a solution based mindset.

00:06:35.531 --> 00:06:44.404
Is this kind of likened to where your employee or your, your apprentice, someone, comes to you and it's like this is a problem, this is a problem that won't work.

00:06:44.404 --> 00:06:50.141
This won't work, this is in the way and all you want is them to present a freaking solution and move on it.

00:06:51.084 --> 00:06:54.129
Exactly the same thing happens with our clients.

00:06:54.129 --> 00:06:56.620
They don't want to know more problems.

00:06:56.620 --> 00:07:00.009
They call you because their upstairs bedroom lights were flickering.

00:07:00.009 --> 00:07:04.367
They think you should be upstairs in the bedroom fixing that light.

00:07:04.367 --> 00:07:06.331
Why the hell are you even in front of the panel?

00:07:06.331 --> 00:07:14.430
And now you're going to bring another concern on an unrelated electrical issue that they're not going to have to pay for in addition to fixing the lighting.

00:07:15.461 --> 00:07:16.286
It's not going to go well.

00:07:16.286 --> 00:07:33.843
That's why, in our process, we go through the observations, where we slowly interject information and explain things how it's directly connected to what you originally found, such as hey, I understand you originally call me for the lighting in your master bedroom.

00:07:33.843 --> 00:07:40.391
Now, as we were going through it, we noticed that they were flickering, which naturally made us want to look at the main electrical control system.

00:07:40.391 --> 00:07:48.110
Unfortunately, when I opened the main electrical control system, we found a safety concern that I'm pretty sure neither you or I was expecting to run into.

00:07:48.110 --> 00:07:55.762
Would it be wrong of me to bring it to your attention, or should we just leave it the way it is and just wait for something to happen in the future?

00:07:56.944 --> 00:07:57.605
Well done, joe.

00:07:57.605 --> 00:07:58.709
You know what?

00:07:58.709 --> 00:08:00.742
I don't know if you hear this often, but you're kind of smart.

00:08:00.742 --> 00:08:04.391
Oh wait, I used one of those words kind of no, you're smart.

00:08:05.639 --> 00:08:05.880
All right, I was.

00:08:05.880 --> 00:08:06.223
You're kind of smart.

00:08:06.223 --> 00:08:07.149
Oh wait, I used one of those words kind of now you're smart.

00:08:07.149 --> 00:08:07.732
All right, I was gonna say for that.

00:08:07.732 --> 00:08:09.038
I was gonna go on the kind of there's another piece I want to.

00:08:09.038 --> 00:08:14.490
I want to actually tag in there and it's this, uh, this primacy effect, primacy effect being okay.

00:08:14.490 --> 00:08:22.461
Well, the first thing we hear, the first thing that really grabs our attention, tends to stick in our minds if you really think about what that does.

00:08:22.461 --> 00:08:30.795
When you rattle a customer with a safety concern early on, what are the chances they can get over that and just trust you to have their best solutions in mind?

00:08:30.795 --> 00:08:33.126
They're thinking about it the whole time.

00:08:33.126 --> 00:08:38.229
So you're talking, they're hearing Charlie Brown's teacher wah, wah, wah, wah, wah, wah, wah, wah, wah.

00:08:38.229 --> 00:08:40.614
And they're still picturing that burnt bus.

00:08:40.614 --> 00:08:52.352
They're still picturing, or listening, or hearing, and thinking and contemplating and hoping, and that alone is counterintuitive, as it can seem could lead to this exact moment.

00:08:52.352 --> 00:08:55.809
I think we're going to entertain other quotes as well.

00:08:57.201 --> 00:08:57.783
And you know what.

00:08:57.783 --> 00:09:04.245
It's actually even worse than that and I can explain how it completely nosedives in around 30 seconds.

00:09:04.245 --> 00:09:05.129
All right, hit it.

00:09:05.129 --> 00:09:08.607
What ends up happening is, let's say, we go back to that exact moment.

00:09:08.607 --> 00:09:11.725
We're in front of the panel, we go what's going on here?

00:09:11.725 --> 00:09:14.302
The customer asks and we don't.

00:09:14.302 --> 00:09:21.586
Or, even worse, we start to explain yeah, I'm noticing you've got some burning in your main bus, but we'll talk about that later.

00:09:21.586 --> 00:09:22.682
I know you didn't call me for that.

00:09:24.226 --> 00:09:25.791
What they're going to do I'm even looking for my phone.

00:09:25.791 --> 00:09:34.489
Now you're going to walk to the van or you're going to walk to another room and they're going to go to the great Google and they're going to say how much should it cost to change my panel?

00:09:34.489 --> 00:09:37.649
They come up with a number of $1,500.

00:09:37.649 --> 00:09:48.692
No one's doing it for that number, but Google says that some random person in the Midwest could do a quote for that price, because it's that guy, everyone's got that guy.

00:09:48.692 --> 00:09:49.753
Sure, you can do it.

00:09:49.753 --> 00:09:52.475
So then you come back to present.

00:09:52.475 --> 00:10:06.177
They're already expecting you to tell them to change the panel, but they're expecting you to do it for a sixth of what you should do it for the great goddess, google the great god.

00:10:06.197 --> 00:10:07.302
Triple G the great goddess.

00:10:07.322 --> 00:10:07.461
Google.

00:10:07.461 --> 00:10:08.184
We're using that from now on.

00:10:08.184 --> 00:10:08.687
We're using that.

00:10:08.706 --> 00:10:11.976
G g cubed all right, all right, can we move on to the next one?

00:10:11.976 --> 00:10:18.563
You want to unpack that one a bit more sure you keep going because a couple came up this morning that are really, really important, that we talked about.

00:10:18.563 --> 00:10:22.221
But it might as well be live here if you haven't heard us pull these ones apart before.

00:10:22.221 --> 00:10:22.302
How?

00:10:22.302 --> 00:10:23.403
How about the word try?

00:10:23.403 --> 00:10:30.471
How about if someone working for you says you give them instruction and they say, yeah, I could try to get that done today?

00:10:30.471 --> 00:10:31.854
What does that imply?

00:10:32.695 --> 00:10:34.176
That implies they're not getting it done today.

00:10:34.980 --> 00:10:35.621
They're not getting it done.

00:10:35.621 --> 00:10:41.402
If two people said, one says I'm going to try and do that and the other says I'm going to do that today, which one of them is getting it done?

00:10:42.583 --> 00:10:48.091
The one who says I'm going to do it because he's manifesting that intention, our intentions carry weight.

00:10:48.932 --> 00:10:51.495
Absolutely, our intentions do carry weight.

00:10:51.495 --> 00:10:53.140
That's massive.

00:10:53.140 --> 00:11:00.764
And having a word like try that has a built-in excuse in it sounds like this Well, I did try.

00:11:00.764 --> 00:11:04.230
Well, I tried, but something got in the way.

00:11:04.230 --> 00:11:08.110
I tried to quit smoking, but then I had a bad morning.

00:11:08.110 --> 00:11:10.187
But then my shoelace came untied.

00:11:10.187 --> 00:11:11.866
I stepped on a caterpillar.

00:11:11.866 --> 00:11:15.287
Now there's less butterflies in the world, so I had to have a cigarette.

00:11:17.652 --> 00:11:18.173
You know what?

00:11:18.173 --> 00:11:25.087
May you be so focused on the lives of all beings, right, right, but you actually said another dirty word in that statement.

00:11:26.490 --> 00:11:29.890
Hit it, but But's a great word.

00:11:30.721 --> 00:11:32.849
But's a great word when you use it for the right reasons.

00:11:34.583 --> 00:11:35.748
But what you did there?

00:11:36.370 --> 00:11:37.884
exactly what you did there was.

00:11:37.884 --> 00:11:44.285
You said, well, everything's good, but what you just did is, but is a negating word.

00:11:44.285 --> 00:11:47.428
It removes everything that just came before it.

00:11:47.428 --> 00:11:52.572
So you can say you did an amazing job and I'm really happy with what we're doing today.

00:11:52.572 --> 00:11:56.745
But if you can just gather your tools, I'll talk to you in my office in a couple of minutes.

00:11:59.350 --> 00:12:00.533
Oh my God Doesn't work right.

00:12:00.533 --> 00:12:01.774
I think I'm fired.

00:12:02.639 --> 00:12:04.166
But you can do the same thing to your customers.

00:12:04.166 --> 00:12:06.495
You can say, yeah, it's definitely'm fired.

00:12:06.495 --> 00:12:07.578
But you can do the same thing to your customers.

00:12:07.599 --> 00:12:13.220
You can say yeah, it's definitely a concern, but you shouldn't worry about it right now.

00:12:16.179 --> 00:12:17.263
So negate it All right, no longer worried.

00:12:17.263 --> 00:12:18.004
So the thing is in your attention.

00:12:18.004 --> 00:12:23.780
So let's say you're still standing by that panel and you make the noise and the customer asks and you even tell them.

00:12:23.780 --> 00:12:26.068
Well, yeah, no, there are some concerns.

00:12:26.068 --> 00:12:29.620
I'm seeing that one of the breakers is actually melted, but you shouldn't worry about it right now.

00:12:29.620 --> 00:12:30.381
We can get to that later.

00:12:30.381 --> 00:12:42.302
When you go to tell them about it, they, entirely in their mind, have assumed it's not a problem For the next 40 minutes or 30 minutes, however long it takes you to complete this process.

00:12:42.302 --> 00:12:54.705
You're then going to be going into it with the customer already assuming that what you're telling them isn't important, because if the licensed electrician said you won't need to worry about it, that's the statement that applies.

00:12:55.969 --> 00:12:57.091
I got to add something to this.

00:12:57.091 --> 00:13:01.807
Go for it, as long as I'm not cutting you off because I'm taking us down a different path here.

00:13:01.807 --> 00:13:02.610
Just a little bit.

00:13:03.279 --> 00:13:04.162
I'll follow where you're going.

00:13:04.162 --> 00:13:04.562
Go for it.

00:13:04.943 --> 00:13:12.063
What if an electrician was out there today about to present options, or did present options, starting with the top option?

00:13:12.063 --> 00:13:13.386
Hoorah, good job.

00:13:13.386 --> 00:13:23.589
But then used that big B word and said I could see how you would maybe want a lesser, but maybe you don't need need.

00:13:23.589 --> 00:13:41.341
But I want to show you this option because yes, people be using the top option, without even giving the customer the choice, actually just by inserting a butt word you know that actually happened to me once not butts joe so let me tell you the situation.

00:13:41.481 --> 00:13:57.326
So we had a scenario where we were trying to get a it was a water filtration system for my home right and we called Culligan and they came by and this person introduced herself as I am the number one Culligan salesperson in the East Coast, which naturally means you're full of shit no, you're not.

00:13:57.326 --> 00:14:03.466
But the funny thing was is she started showing different options and I'm like, hey, I'm going to see options.

00:14:03.466 --> 00:14:04.207
I'm proud.

00:14:04.207 --> 00:14:07.453
The very first thing was she had three choices.

00:14:07.453 --> 00:14:11.466
She said, well, I made a top option, but I'm certain you're not even going to want it.

00:14:11.466 --> 00:14:12.950
It's dumb, you're not going to like that.

00:14:13.191 --> 00:14:13.490
Exactly.

00:14:15.360 --> 00:14:17.628
I literally was like why would you?

00:14:17.628 --> 00:14:18.070
I even asked.

00:14:18.070 --> 00:14:19.505
I was like why would you show it to me then?

00:14:19.505 --> 00:14:34.835
Don't paint me with that brush and now I was like oh, okay, yeah now I definitely don't want to see it.

00:14:34.835 --> 00:14:36.918
Yeah, that's but the fact was.

00:14:36.985 --> 00:14:58.217
She said but you're probably not going to want to see it, probably not what you want the reality is that could be happening to so many, even by accident, just organically, intuitively, because I know there's a lot of people out there kind of armed with this weapon of having options and having their pricing kind of figured out.

00:14:58.217 --> 00:15:04.078
But if you don't believe in it, if you yourself won't buy your top option, how the hell would they?

00:15:04.078 --> 00:15:10.453
And so that, but might even be just so, so subtle and so insignificant in your mind.

00:15:10.453 --> 00:15:17.629
But in this case, joe, I'd have to agree, I would say it's absolutely decimating to your chances of selling that top option.

00:15:18.972 --> 00:15:22.631
Now, if you don't mind me changing it, I thought of another word that we can avoid.

00:15:22.631 --> 00:15:23.254
Let's go.

00:15:23.254 --> 00:15:25.148
The word if.

00:15:26.231 --> 00:15:26.312
If.

00:15:27.144 --> 00:15:27.767
Now think about it.

00:15:27.767 --> 00:15:31.956
Let's say the customer wants to know, doesn't matter anything.

00:15:31.956 --> 00:15:34.833
It could be like hey, what are we planning on doing today?

00:15:34.833 --> 00:15:39.515
Well, if we can get that wall opened up in time, we probably can get this done.

00:15:39.515 --> 00:15:43.729
Does that communicate confidence?

00:15:43.729 --> 00:15:47.837
No, not entirely we might be able to get that done in time.

00:15:48.544 --> 00:15:49.047
Communicates uncertainty.

00:15:49.067 --> 00:15:52.375
We might be able to do that if we can get the material in time.

00:15:52.375 --> 00:15:56.269
Does that seem like that contractor is in control of the situation?

00:15:57.272 --> 00:15:59.830
No, no, seems like uncertainty for sure.

00:16:00.714 --> 00:16:02.169
True, and it might be you know what.

00:16:02.169 --> 00:16:09.191
That person just might be trying to be more honest by saying well, I may not have everything figured out, it's all dependent on the material.

00:16:09.191 --> 00:16:11.619
But the customer doesn't see it that way.

00:16:11.619 --> 00:16:14.875
They don't see you and your material.

00:16:14.875 --> 00:16:16.269
They see you.

00:16:16.269 --> 00:16:18.090
You're the guy.

00:16:18.090 --> 00:16:20.212
I signed under your name.

00:16:20.212 --> 00:16:22.113
I gave you money.

00:16:22.113 --> 00:16:24.351
This is now your project.

00:16:24.351 --> 00:16:27.753
If the material is not here, that's your fucking problem.

00:16:27.753 --> 00:16:28.855
That's not my problem.

00:16:28.855 --> 00:16:33.190
I paid you, so don't tell me if, tell me when.

00:16:33.190 --> 00:16:35.634
When we get the material.

00:16:37.344 --> 00:16:39.048
Yeah, oh, I like that one.

00:16:39.048 --> 00:16:39.870
Here's another one.

00:16:39.870 --> 00:16:40.894
We're going rapid fire now.

00:16:40.894 --> 00:16:41.294
Busy.

00:16:41.294 --> 00:16:43.673
Busy is another one we talked about a little earlier.

00:16:43.673 --> 00:16:45.311
Here's the problem with busy.

00:16:45.311 --> 00:16:47.211
Busy doesn't mean productive.

00:16:47.211 --> 00:17:01.811
In fact, in your business, guys, if you've got a team working with you or maybe this is the mirror you're holding up to self-reflect for a moment, if you're in that headspace of God, I'm so busy, I'm so busy right now, everything's just flying by.

00:17:01.811 --> 00:17:02.613
I'm in the fire.

00:17:02.613 --> 00:17:03.735
It's a dumpster fire.

00:17:03.735 --> 00:17:06.988
I'm so busy, or your staff are so busy.

00:17:06.988 --> 00:17:11.835
I really, really want to encourage you to stop them for a moment and go.

00:17:11.835 --> 00:17:13.696
Okay, what's going on?

00:17:13.696 --> 00:17:15.881
What are you doing?

00:17:15.881 --> 00:17:24.169
Because most people who are busy are trying to multitask on a dozen plus things and they're going nowhere fast.

00:17:24.169 --> 00:17:28.984
They're not actually making productive progress in any direction.

00:17:28.984 --> 00:17:32.691
They're just touching everything and fucking it all up.

00:17:32.691 --> 00:17:34.875
Joe, they're so busy.

00:17:34.875 --> 00:17:36.478
Can I drop a quote in here?

00:17:36.878 --> 00:17:42.777
Yeah, please, for anyone who watches Parks and Rec, ron Swanson for the win.

00:17:42.777 --> 00:17:47.253
Don't half-ass two things, whole-ass one thing.

00:17:47.816 --> 00:17:55.031
There we go Don't half-ass two things, whole-ass one thing, and that one thing will get done.

00:17:55.031 --> 00:17:59.015
The man who chases two rabbits catches none.

00:17:59.015 --> 00:18:09.854
We're not actually great multitaskers and if you find yourself using that busy word, chances are you're letting time burn, chances are we're not being totally effective.

00:18:09.854 --> 00:18:11.109
So you might want to check that one.

00:18:11.109 --> 00:18:15.191
Here's another one that came up this week, more of a phrase, a term.

00:18:15.191 --> 00:18:21.397
You can dissect this a bit Common sense, interesting Common sense.

00:18:21.397 --> 00:18:24.895
We have to spend a bit of time on this one because it's really damaging.

00:18:26.884 --> 00:18:39.137
Common sense, guys, is a term that the old boys club made up, probably in their 50s and 60s, when they realized it was too late to build processes around the things that they needed done correctly.

00:18:39.137 --> 00:18:54.194
Common sense might have lived out in the country when everyone was riding horses to get down to the general store, when everyone was having a very similar experience, common sense might apply.

00:18:54.194 --> 00:19:02.924
But I'm telling you right now that I could go launch a boat in the lake today and call that common sense, because I live by the lake.

00:19:02.924 --> 00:19:12.087
But I know there's people in New York City or any other big city that have never launched a boat and would not call that common.

00:19:12.087 --> 00:19:13.490
It's not common knowledge.

00:19:13.490 --> 00:19:14.251
They've never done it.

00:19:14.251 --> 00:19:15.333
They don't know how to do it.

00:19:15.333 --> 00:19:20.971
In fact, as a skateboarder in my youth, I used to listen to this show with Jason Ellis.

00:19:20.971 --> 00:19:23.903
Ellis man, you ever listened to that one.

00:19:23.903 --> 00:19:24.765
Do you know who I'm talking about?

00:19:25.306 --> 00:19:27.749
I know who you're talking about, but I haven't actually listened to that in quite a while.

00:19:27.749 --> 00:19:30.132
But I'm all ears Go for it Satellite radio.

00:19:31.073 --> 00:19:38.769
He had a co-host and his co-host was a city dwelling, new york city dwelling like grew up concrete jungle man.

00:19:38.769 --> 00:19:48.855
The guy had never done much as far as, like country boating, put a barbecue together, so he'd have this show called doing things with raw dog.

00:19:48.855 --> 00:19:49.984
I think he called him, think what?

00:19:49.984 --> 00:19:52.587
That was his name which kind of an inappropriate nickname.

00:19:52.587 --> 00:19:56.590
Better than Chad Point being.

00:19:56.590 --> 00:19:58.854
He's like hey, raw dog.

00:19:58.854 --> 00:20:03.057
People would phone in raw dog, I need to, I need to launch a boat, and this is literally a show.

00:20:03.057 --> 00:20:04.259
It's where the example came from.

00:20:04.259 --> 00:20:07.040
He goes I need you to tell me how I'm going to do that.

00:20:07.040 --> 00:20:20.885
And he literally was like hey, well, you're going to have to drive somewhere like a park by a lake and you're going to need about four or five friends because you guys are going to have to lift that boat, walk it down the beach and put it in the water.

00:20:21.426 --> 00:20:24.653
It's like common sense isn't real.

00:20:24.653 --> 00:20:30.053
People actually don't know how to do this stuff if they haven't had the exact same experience as you.

00:20:30.053 --> 00:20:31.679
There's nothing common about it.

00:20:31.679 --> 00:20:40.835
In fact, even using the term getting frustrated with people not understanding the picture that's in your mind is defeating for both them and you.

00:20:40.835 --> 00:20:45.876
It's driving a wedge in your relationship because they don't know what you're thinking.

00:20:45.876 --> 00:21:01.134
The only way to truly communicate is to actually, yes, draw it down, to have a process, to know and have done and have experienced, and now be able to reflect on a process specifically and say that's how we do things here.

00:21:01.134 --> 00:21:02.739
Can you agree?

00:21:02.739 --> 00:21:04.648
Do you understand?

00:21:04.648 --> 00:21:08.140
Do you have any questions, comments or concerns?

00:21:08.140 --> 00:21:10.787
Do you have any improvements to that process?

00:21:10.787 --> 00:21:12.571
Now, it's common.

00:21:12.571 --> 00:21:14.817
What do you think about this, joe?

00:21:14.817 --> 00:21:15.498
Does that make sense?

00:21:16.164 --> 00:21:25.297
It actually really reminded me of a situation that I experienced with in college that I'm actually reflecting on now, that I never really looked at before because you inspired me to do so.

00:21:25.297 --> 00:21:31.057
Now I'm speaking from the perspective of a young, dumb college student, right?

00:21:31.057 --> 00:21:33.127
So, please, this is not Joe now.

00:21:33.127 --> 00:21:34.151
This is Joe then.

00:21:34.151 --> 00:21:41.463
So anyone who's in college, when you're looking for extracurricular activity time, you're usually out doing it somewhere.

00:21:41.463 --> 00:21:44.411
You're not supposed to be the woods, for example, right?

00:21:44.411 --> 00:21:47.278
I decided to go for a walk with some friends.

00:21:47.278 --> 00:21:49.288
My friends were from the city.

00:21:49.288 --> 00:21:52.132
We went to school up north in Delhi.

00:21:53.114 --> 00:21:57.220
So while wandering through the woods, one of my city friends started freaking out.

00:21:57.220 --> 00:21:59.109
Didn't know what it was.

00:21:59.109 --> 00:22:04.074
He started freaking out, really concerned, and I remember looking and be like well, what's wrong, what's going on.

00:22:04.074 --> 00:22:07.596
He's like this rat, this weird looking rat, climbed a tree.

00:22:07.596 --> 00:22:14.269
And I'm like a weird rat climbed a tree and he's like I've never seen anything like this before in my life.

00:22:14.269 --> 00:22:16.874
It's I must be tripping, something's going wrong.

00:22:16.874 --> 00:22:18.436
I'm like what are you talking about?

00:22:18.436 --> 00:22:20.259
He saw a chipmunk.

00:22:20.259 --> 00:22:23.550
He had never seen a chipmunk before.

00:22:23.550 --> 00:22:30.809
He had never left the city ever, he had never left the boroughs and he had never seen a chipmunk.

00:22:30.809 --> 00:22:35.219
And when he saw that chipmunk, I'm sitting there like I grew up in a rural area.

00:22:35.219 --> 00:22:40.276
I've seen all sorts of animals, so to me I was like what is wrong with you, dude?

00:22:40.276 --> 00:22:41.218
It's a chipmunk.

00:22:41.218 --> 00:22:44.672
But that situation would have been for me.

00:22:44.672 --> 00:22:47.999
Common sense was identifying woodland animals.

00:22:47.999 --> 00:22:55.638
Why would someone who never spent a moment in the woods have the same level of understanding to it that I would have?

00:22:55.638 --> 00:22:58.549
It'd be impossible, right.

00:22:59.132 --> 00:23:00.395
Yeah, man, it's tough.

00:23:00.395 --> 00:23:03.594
If they haven't been exposed to it, they don't know.

00:23:04.685 --> 00:23:10.792
Here's how this saves you in your business, though, again, by not using that terminology.

00:23:10.792 --> 00:23:12.778
Because what happens when you say common sense?

00:23:12.778 --> 00:23:14.965
Well, it's just common sense, guys, that terminology.

00:23:14.965 --> 00:23:16.829
Because what happens when you say common sense, well, it's just common sense, guys.

00:23:16.829 --> 00:23:21.098
It's actually really demeaning when you do that, because what it does is create an equality gap.

00:23:21.098 --> 00:23:27.409
So they're realizing each time you say that that they're less and less than you and your expectations of them.

00:23:28.771 --> 00:23:30.134
Like how would that make you feel?

00:23:30.134 --> 00:23:42.897
How is someone going to rise up and perform their best when they feel like a certain letdown to you because they don't understand how you think and how you want them to act?

00:23:42.897 --> 00:23:44.625
They literally don't understand.

00:23:44.625 --> 00:23:47.393
It makes them feel foreign instead of connection.

00:23:47.393 --> 00:24:00.696
Like if we took maslow's hierarchy of needs right, physiological security and safety and then connection the first thing it does is remove connection and then, if it continues, it's going to remove their safety and security.

00:24:00.696 --> 00:24:00.917
There.

00:24:00.917 --> 00:24:04.953
They're going to start to feel itchy about even their, their employment with you.

00:24:04.953 --> 00:24:11.156
That might be the catalyst to them going somewhere else where they can be understood and they can understand.

00:24:11.156 --> 00:24:14.151
It's a massive impact.

00:24:15.173 --> 00:24:18.419
Yeah, you know, actually, another fun common sense moment.

00:24:18.419 --> 00:24:27.273
I remember I had an apprentice once who we got so mad because he was taking MC and he was stapling it on tower.

00:24:27.273 --> 00:24:29.567
So what's the staple on top of the rafters in a ceiling?

00:24:29.567 --> 00:24:30.551
Right yeah.

00:24:30.551 --> 00:24:41.574
But he said, well, I couldn't find the staples, so I got screws and he was putting screws through the roof, through the shingles.

00:24:41.574 --> 00:24:42.596
They were screws.

00:24:42.596 --> 00:24:47.553
Oh boy, and it was one of the things where you're like, well, common sense, we'd say what are you doing?

00:24:47.553 --> 00:24:50.570
But he didn't know framing, he was a young kid.

00:24:50.570 --> 00:24:55.326
Yeah, he didn't think I'm going through the roof shingles, he just thinks I'm screwing into the wood.

00:24:55.326 --> 00:24:59.432
So there are times you're right it's crazy.

00:24:59.814 --> 00:25:29.269
So as like a test to that one, it could be as simple as saying this if I'm feeling the knee jerk to, to say that something is common sense and that there's a gap between what I expected and what they're doing is just identifying the gap and asking well, how have I trained them to do this Self-reflection moment If we don't give it, give ourselves power over this, if we don't take accountability and responsibility for it, rather, there is no power over it.

00:25:29.269 --> 00:25:47.776
So, by pulling the mirror out and saying, how have I trained them to do this so that it can be common knowledge, so that we can all be on the same page, literally right, and the reason that we would put that training into a process on paper is because not everyone leads with auditory sense.

00:25:47.776 --> 00:25:52.474
We've all got five senses, but we don't all lead with the same ones.

00:25:52.474 --> 00:26:04.392
In fact, nonverbal cues and some of the stuff we've talked about on some of these episodes, joe right, like if someone's looking up and to the left, let's say how are they thinking?

00:26:04.392 --> 00:26:05.775
What's their reference system?

00:26:06.536 --> 00:26:22.196
So if you're looking up and to the left, usually it means that you're visualizing something in your head and you're saying like he's picked you looking at an image and he's trying to extrapolate from that image exactly huge bonus points to you, joe.

00:26:22.657 --> 00:26:31.392
So now, if we think about okay, well if I, if all I've done is explain something verbally to that person that leads with visual, isn't there a gap?

00:26:31.392 --> 00:26:34.959
Didn't we actually set them up to fail?

00:26:36.565 --> 00:26:47.659
You know, and I've experienced this a lot in my life because I am a visual learner, like the way my brain works is, I project an image in my brain and I can see it from three dimensions.

00:26:47.659 --> 00:26:52.336
So every time I'm usually having conversations, you'll often see me looking away and looking up.

00:26:52.336 --> 00:26:59.238
But if you were to just tell me something or ask me to focus on it, it doesn't really absorb because I have to visualize it.

00:26:59.238 --> 00:27:04.001
So some people might say I don't have common sense, when really it's no.

00:27:04.001 --> 00:27:07.371
I'm just learning things different because I'm neurologically wired different.

00:27:07.371 --> 00:27:10.105
Why should I expect the same thing to work?

00:27:11.188 --> 00:27:35.469
Yep, and so approaching the finish line today, today, we're really almost taking a turn into training, which is there's a whole series here, of course, but if you really think about that, to bring something to absolute common sense, common knowledge where we can all agree that we understand we should actually be having focused training that focuses on employing at least three of the senses it's not always going to be easy to taste and smell this at least three of the senses.

00:27:35.469 --> 00:27:37.857
It's not always going to be easy to taste and smell this training.

00:27:37.857 --> 00:27:41.721
So three of the senses being visual, auditory and kinetic.

00:27:41.721 --> 00:27:44.270
So how would we go about doing that?

00:27:44.270 --> 00:27:55.997
Well, what if I explained the process and gave you the process to read and follow along and maybe even answer a little quiz about, and then we go and do this process together.

00:27:55.997 --> 00:28:01.911
Wow, now it starts to feel like common knowledge, doesn't it?

00:28:02.652 --> 00:28:04.916
Mm-hmm, that's actually something Go ahead.

00:28:04.916 --> 00:28:06.479
Sorry, bob means no, no go ahead.

00:28:07.164 --> 00:28:11.732
Well, I was going to say that's actually a great way of actually interviewing people as well.

00:28:11.732 --> 00:28:14.933
The first part is talking to them.

00:28:14.933 --> 00:28:25.250
The second part is giving them actual interview questions, but having the questions both be visual, like what we would do is we would test someone on their electrical knowledge.

00:28:25.250 --> 00:28:42.816
We would have a picture of an outside electrical service, a meter, the riser, the weather head, and it'd be a picture, and then there'd be lines to each one and you would fill in the lines, so it'd be like you can physically see it, you could hear what we're describing and you could read what it is.

00:28:44.006 --> 00:28:44.548
I love that.

00:28:44.548 --> 00:28:49.064
As you were saying that, joe, a good question just came to mind.

00:28:49.064 --> 00:28:50.346
I got to get your opinion on this.

00:28:50.346 --> 00:28:51.369
Go for it.

00:28:51.369 --> 00:29:08.009
Sometimes we swear for impact, impact, and since we're on the dirty, dirty, dirty words episode, it only seems fitting that I would ask this question is it ever appropriate to use a curse word profanity for impact with a client?

00:29:08.951 --> 00:29:12.815
yes, and let me explain Now.

00:29:12.815 --> 00:29:20.090
This isn't for everyone, there's no blanket statement here, but I can tell you the scientific facts behind it.

00:29:20.853 --> 00:29:23.507
And not just when you say fuck you at a price.

00:29:23.507 --> 00:29:24.028
Objection.

00:29:24.609 --> 00:29:25.211
Correct.

00:29:25.211 --> 00:29:26.213
Yeah, that doesn't quite work.

00:29:26.213 --> 00:29:30.049
Remember, the other day I talked to you about what's known as chameleonic selling.

00:29:30.411 --> 00:29:30.652
Yeah.

00:29:31.394 --> 00:29:35.117
And that chameleonic selling is a very, very advanced form of sales.

00:29:35.117 --> 00:29:39.151
It's not for everyone, but if you do it right, it's practically unstoppable.

00:29:39.151 --> 00:29:46.212
The reason why is because the people that you're talking to purchase what they see in themselves.

00:29:46.212 --> 00:29:56.286
When you can appeal to what they innately identify with, you become the person that they can trust, like and respect to solve the problem.

00:29:56.286 --> 00:30:01.657
So let's say, for sake of argument, your client is a contractor.

00:30:01.657 --> 00:30:05.550
Who and how do they usually talk to?

00:30:05.550 --> 00:30:08.978
They're used to talking to other contractors.

00:30:10.105 --> 00:30:25.221
So if you were to, let's say, roll up your sleeves and show your tattoos, swear occasionally to have a point and act more like you're working with a contractor, you would actually be more in line with them.

00:30:25.221 --> 00:30:37.270
Now, on the other hand, you go to Gladys from church the little old lady that you always sits behind the pew number three yeah, she's not going to identify with the contractor.

00:30:37.270 --> 00:30:57.527
You're going to roll your sleeves down, you're going to clean, shave, make sure that you're looking clean and ready to go, and your words are going to be pure, because then she looks at you as someone that she can identify with, because in her mind, only criminals have tattoos and swear, right, that's really good advice.

00:30:57.527 --> 00:31:06.934
So the point is is that you don't necessarily swear for everyone, but you swear for those that would receive it in a positive light.

00:31:06.934 --> 00:31:09.864
It goes a little deeper than that.

00:31:09.864 --> 00:31:11.386
If you wouldn't mind me touching on a little further.

00:31:11.728 --> 00:31:12.308
Let's hit it, man.

00:31:12.308 --> 00:31:13.271
We got a few minutes left.

00:31:13.893 --> 00:31:19.811
Okay, certain words have an impact in silence and vacuum.

00:31:19.811 --> 00:31:28.770
So I'm not sure if you guys notice the way I have a different way of talking sometimes, where my words seem very methodical.

00:31:28.770 --> 00:31:31.146
It's the way my brain works at a time.

00:31:31.146 --> 00:31:45.324
But the thing is is that you can actually learn how to talk like that, and what you can do is you can choose which words get emphasis and occasionally to the right crowd.

00:31:45.324 --> 00:31:55.096
A proper fuck would work just every now and then dropping a word that would really add an undertone to it.

00:31:55.096 --> 00:31:58.965
That is where swearing would actually help.

00:31:59.788 --> 00:32:01.633
So to wrap this up in a little bowl.

00:32:02.319 --> 00:32:04.367
So like emphasis on the dirty word.

00:32:05.401 --> 00:32:05.781
You could.

00:32:05.781 --> 00:32:08.530
If you're trying to communicate something so like, let's say, sake of argument.

00:32:08.530 --> 00:32:11.209
Can I give you an example of where you would use this?

00:32:11.640 --> 00:32:12.102
Absolutely.

00:32:12.102 --> 00:32:13.086
Earmuffs children.

00:32:22.059 --> 00:32:22.561
Thank you very much.

00:32:22.561 --> 00:32:33.921
Okay, so let's say that you're looking at a panel and the panel is a federal Pacific that has clearly had a arcing hazard in it you know what I'm talking about where the breaker actually failed the way that they warn you it does and it started melting to the bus.

00:32:33.921 --> 00:32:42.929
Now you're working with your client and you're trying to explain the gravity of what they're going through and they're not quite grasping it right.

00:32:42.929 --> 00:32:46.785
This is where you would interject, so you can be like Clay.

00:32:46.785 --> 00:32:50.353
I'm sorry if I'm not communicating this correctly.

00:32:50.353 --> 00:33:02.426
The reason why I'm so concerned is I don't know how to say this without being almost profound, but your panel for lack of words, it's really fucked up.

00:33:02.426 --> 00:33:10.428
There is a real dangerous situation that we're in right now and I'm struggling to communicate how bad this actually is.

00:33:10.428 --> 00:33:12.704
Am I wrong?

00:33:12.704 --> 00:33:18.906
Like, where am I losing you here by being like, listen, this panel is fucked up.

00:33:18.906 --> 00:33:22.423
I'm sorry to say it that way, but there is a real concern.

00:33:22.423 --> 00:33:24.207
I don't know how to better communicate it.

00:33:24.627 --> 00:33:25.651
There's a chipmunk in there.

00:33:27.500 --> 00:33:42.807
Exactly so the thing was is that, by interjecting a certain word and also changing your tone in which you're delivering it, what you'll find is now you're slowing the statement and adding a punctuation point, and that becomes the thing that they focus on.

00:33:43.510 --> 00:33:51.794
Yeah, yeah, I want to add just a piece to this, a little pivot, because the emphasis that you used is very important.

00:33:51.794 --> 00:33:53.608
The tonality that you used is very important.

00:33:53.608 --> 00:33:54.128
The inflection that you used is very important.

00:33:54.128 --> 00:33:54.647
The tonality that you used is very important.

00:33:54.647 --> 00:33:56.150
Important the inflection that you use.

00:33:56.150 --> 00:34:19.675
So if in the other circumstance someone were to use this exact tactic which I would call an intermediate tactic, for sure and turn that inflection out to be like, uh oh, everything's fucked up, that would actually that would actually panic and cause more damage and reflect less control and understanding of a situation than the way that Joe did it.

00:34:19.675 --> 00:34:25.266
My personal two cents on that, so that could easily change the entire message.

00:34:25.266 --> 00:34:26.550
Would you agree with that?

00:34:27.291 --> 00:34:27.693
I agree.

00:34:27.693 --> 00:34:31.201
It's not what you say, it's how you say it.

00:34:31.201 --> 00:34:35.222
What you say, not what you say, it's how you say it, what you say.

00:34:35.222 --> 00:34:43.306
The thing is and I'll end it at this is that whenever you speak, the words are no longer yours once they leave your mouth.

00:34:43.306 --> 00:35:05.376
You cannot take ownership of them after they're gone, which is why, if I have the choice, I choose to speak slowly, because the word is thoughtful, it's controlled, it's directed, but if I just ramble and speak and I say the wrong thing, I can never take it back.

00:35:05.376 --> 00:35:08.177
The same applies with your clients.

00:35:08.177 --> 00:35:20.702
If you say it's all fucked up and you throw your hands up and things a problem, you're now part of the problem, because now they look at you as something they have to solve too, in addition to their fucked up panel.

00:35:20.884 --> 00:35:25.233
They now have to deal with you I've got a panel and an angry electrician.

00:35:25.233 --> 00:35:27.384
It was like a math equation.

00:35:27.384 --> 00:35:31.192
This plus this equals fuck yeah, it's a well technically.

00:35:31.271 --> 00:35:36.090
I mean, most electricians are angry, so technically any problem plus angry electrician usually leads to solution.

00:35:36.090 --> 00:35:39.103
But I get your point right, absolutely, man.

00:35:39.143 --> 00:35:42.536
That was the mic drop moment, so I don't want to push this any further.

00:35:42.536 --> 00:35:47.268
We got to get a couple action items out, but I think if that wasn't a part of it, what is?

00:35:47.268 --> 00:35:48.030
Um?

00:35:48.030 --> 00:35:50.460
In fact, how did you even tie that in?

00:35:50.460 --> 00:35:53.306
Can we just repeat that phrase once?

00:35:53.306 --> 00:35:56.753
Once words leave your mouth, you no longer own them, was that it, joe?

00:35:57.072 --> 00:35:57.534
Right, yeah.

00:35:57.534 --> 00:36:02.829
So the concept is this Imagine your words as physical, tangible things.

00:36:02.829 --> 00:36:09.612
Right, I've always been taught that a word can be an arrow or a word can be a gift.

00:36:09.612 --> 00:36:13.510
I can either weaken someone from them or I can build them up.

00:36:13.510 --> 00:36:21.320
I don't get to control what it does to someone else, but I can control my intention in what I say it.

00:36:21.320 --> 00:36:29.242
So, if I have the action, my logic is always once it leaves your mouth, it is no longer yours.

00:36:29.242 --> 00:36:35.563
Someone can repeat it, someone could say it, someone could take a video and resend it somewhere else.

00:36:35.563 --> 00:36:37.686
You can never take back words.

00:36:37.686 --> 00:36:42.925
In fact, speaking while you're angry, you will make the best speech you ever regret.

00:36:45.170 --> 00:36:47.978
Great words, very, very powerful guys.

00:36:47.978 --> 00:36:53.007
If you're hearing this, go ahead and grab your little slider and go back on it.

00:36:53.007 --> 00:36:59.344
If you're listening to the replay, or listen to the podcast, because that was important stuff, okay, let's throw it in action.

00:36:59.344 --> 00:37:01.605
And an all-star, let's help these guys.

00:37:01.605 --> 00:37:08.250
And I'm seeing Lee in the chat saying come on Mitch earmuffs, All right.

00:37:09.873 --> 00:37:10.213
All right.

00:37:10.213 --> 00:37:14.313
So the question we have, I'd say, would be an action item.

00:37:14.313 --> 00:37:18.166
Now I have a bare minimum action that I feel like everyone can take action on.

00:37:18.447 --> 00:37:20.659
Let's hit it, yep, throw it out there, joe.

00:37:21.442 --> 00:37:28.353
The bare minimum is to not try chameleonic sales until you truly understand how it works.

00:37:28.353 --> 00:37:37.702
So what I would suggest is don't swear at all until you can understand how to control the word that you're using.

00:37:37.702 --> 00:37:44.702
So pretty much, put your church ears on and you're only going to swear never.

00:37:44.702 --> 00:37:46.626
That's literally what's going to happen.

00:37:46.626 --> 00:37:48.309
Do not swear on the job.

00:37:48.309 --> 00:37:50.240
Do not swear in front of your clients.

00:37:50.240 --> 00:37:55.141
Not that the words are bad, but they're bad if you don't know how to use them.

00:37:56.766 --> 00:37:58.791
Yeah, that's a good one For an all-star.

00:37:58.791 --> 00:38:05.010
Here's where I'm going to throw out this one is going right back to the paperwork, joe, as you know, I'm a note taker.

00:38:05.010 --> 00:38:05.992
I love it.

00:38:05.992 --> 00:38:07.362
I love employing that.

00:38:07.362 --> 00:38:10.271
It's kind of like the learn and the do and then I get to teach.

00:38:10.271 --> 00:38:21.342
That's what really solidifies knowledge at the highest level.

00:38:21.342 --> 00:38:23.166
So here's some learning and doing a little self-learning.

00:38:23.186 --> 00:38:26.253
As you are speaking today, pull out a notepad, write down the words try, busy, if and but.

00:38:26.253 --> 00:38:30.844
I want you to tally up the times that you find yourself using those words.

00:38:30.844 --> 00:38:41.548
Special attention to the but word in positive or negative intentions, because it's a powerful word, same with try.

00:38:41.548 --> 00:38:48.730
Of course, it's good to try things, but if we know what we're supposed to be doing, trying is a bad word.

00:38:48.730 --> 00:38:53.728
So in those contexts, in the negative concepts of these words, please make tallies.

00:38:53.728 --> 00:39:09.860
Start to keep track for a day and see how many times you're using that, how many times we're using that to our detriment, because what that is is a full-on scoreboard that says, right at the top words have power.

00:39:09.860 --> 00:39:11.827
And here's the goals against.

00:39:13.733 --> 00:39:19.047
Please tack right onto that, joe I didn't mean to take in your thunder, but I thought of a way to make it even easier.

00:39:19.047 --> 00:39:23.543
Okay, have you ever had a clicker like an account clicker?

00:39:23.543 --> 00:39:25.027
Yeah, like golf.

00:39:25.027 --> 00:39:29.103
You can literally put a piece of tape on it and say swear click.

00:39:29.103 --> 00:39:53.126
Keep it in your pocket every time you find you say one of these weak words or swear click, and then just don't look at it and then at the end of the day look and realize you probably only caught a third of the words, because most of them are unconsciously said huge, huge huge for you, your business and your future.

00:39:53.166 --> 00:39:57.465
Guys, I know that might seem small, but this episode's really, really powerful.

00:39:57.465 --> 00:40:04.130
Words have power, intention and words have power, and don't forget the moment it leaves your mouth or your two thumbs.

00:40:04.130 --> 00:40:06.378
They're not any longer.

00:40:06.378 --> 00:40:08.503
They're no longer yours is what I'm trying to say.

00:40:08.503 --> 00:40:13.692
Guys, thank you for joining us on Friday, the 113th episode.

00:40:13.692 --> 00:40:18.411
We were a little afraid this one might come out pure garbage, but it worked out.

00:40:18.411 --> 00:40:22.184
I'd say, as long as I can get off this thing without a scratch, we'll be all right.

00:40:22.184 --> 00:40:32.346
So thank you for joining us again on Electricpreneur's Secrets, the electrician's podcast, where we're helping you master sales, simplify pricing and deliver premium level service.

00:40:32.346 --> 00:40:34.411
I am Clay Neumeier.

00:40:34.411 --> 00:40:40.271
This is my esteemed co-host, joseph the sales bot Lucani, and I cannot wait to see you guys again next week.

00:40:40.271 --> 00:40:42.398
Take care, cheers.